Frequently asked questions:
- What can I return?
You may return most new, unopened items sold on Checkmate-direct.co.uk within 30 days of delivery. Items dispatched from the 1st of November to the 31st of December every year can be returned by the 31st of the following year.
- When will I get my refund?
Usually within 2-3 weeks of returning your order. After we receive and process your return, it may take 5-7 business days for your refund to display on your payment card statement.
- How do I return my items?
To return an item please contact us by filling in the form or calling our customer services and we will provide you information on how to return your item.
Free returns ONLY applies to items that are postable(up to large letters 25mm thickness), for large bulkier items it is up to the customer to return the item via a suitable courier.
Please note: if the item is used and not in resalable condition then we reserve the right to refuse refunds.